Make sure the BookKey has been entered correctly:
- If you BookKey contains hyphens (-), you should enter these as well.
- Do not enter any spaces
- Try replacing the letter O with the number 0 and vice versa.
- If your code contains ‘l’, try using the number 1, uppercase ‘i’ and lowercase ‘L’
If this does not solve the problem, please send an email to firstname.lastname@example.org and include your BookKey, the title of the book and the email address you used for your Musebooks account.